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Customer Support Manager at Entrepreneurs.com | JobVerse
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Customer Support Manager
Entrepreneurs.com
Remote
Website
LinkedIn
Customer Support Manager
France
Full Time
2 weeks ago
No H1B
Apply Now
Key skills
AI
Leadership
Communication
Collaboration
Sales
About this role
Role Overview
Daily management of Zendesk: ticket handling, prioritization, response quality, and adherence to deadlines/SLA.
Handle customer inquiries with responsiveness, accuracy, and a strong service orientation.
Manage complaints and sensitive situations, acting as a mediator and setting clear boundaries and expectations when necessary.
Analyze recurring customer dissatisfaction and identify root causes.
Collaborate with internal teams to improve deliverable quality and the overall customer experience.
Continuously optimize support processes and handling workflows.
Implement automations, workflows, and AI-driven scenarios.
Structure and enrich the knowledge base.
Coordinate closely with Sales, Coaching, and Delivery teams.
Provide regular reporting on support performance and customer satisfaction.
Requirements
Advanced proficiency in Zendesk.
Proven experience in customer support and complaint management.
Ability to establish a clear and professional relational framework.
Excellent written communication: structured and precise.
Strong autonomy and sense of responsibility.
Operational leadership with a solution-oriented mindset.
Interest in AI, automations, and process optimization.
Continuous improvement mindset and systemic thinking.
Good knowledge of the coaching, client support, or entrepreneurship environment.
Understanding of customer transformation dynamics and the related relational challenges.
Benefits
High-impact role on the overall customer experience.
Growing environment focused on excellence and accountability.
Real autonomy to structure the support function.
Opportunity to build, optimize, and evolve processes.
Cross-functional collaboration with several strategic departments.
Apply Now
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