Customer Support – Lead Qualification Specialist

Role Overview

• Handle inbound calls from prospective customers
• Understand individual circumstances and ask relevant questions
• Qualify leads against defined criteria
• Accurately record detailed information within the CRM system
• Conduct follow-ups where appropriate
• Provide reassurance and maintain a professional, supportive tone
• Prepare well-qualified opportunities for the sales team

Requirements

• Minimum 2 years’ experience in a phone-based role (non-retail)
• Experience handling sensitive or emotionally charged conversations
• Strong communication skills with the ability to guide discussions
• Comfortable using CRM systems and recording detailed notes

Benefits

• Fully remote working