Customer Support – Full-time

Role Overview

• You are the direct point of contact for our customers and independently, professionally, and empathetically handle all their questions.
• You record customers' requests and feedback and advocate for their implementation at Naturbummler.
• You continuously develop our customer channels and contribute your own ideas.
• You coordinate roof tent shipments and track various returns, and support dispatch/logistics as needed.

Requirements

• You have an open and polite manner and are comfortable approaching and engaging with people.
• You have completed vocational training or hold a university degree.
• You genuinely care about our customers' well-being.
• You show initiative and work in a solution-oriented way.
• You have excellent written and spoken German.

Benefits

• Responsibility: “The customer is king” — customer happiness is close to our hearts.
• Initiative: You spot opportunities for improvement in processes or see general optimization needs and can act on them.
• Steep learning curve: From day one you’ll gain broad insights into e-commerce and customer support.
• Young team: Expect cool team events, flat hierarchies, and fast decision-making.
• Training & development: We want you to keep learning and developing!
• Modern work environment: Height-adjustable desks, world-class coffee, modern tools, and friendly colleagues.
• Free drinks, on-site parking, employee discounts on Naturbummler products, free roof tent rental