Key skills
AnalyticsLeadershipRisk ManagementAccount Management
About this role
Role Overview
- Drive end-to-end operational efficiency while leading core Centers of Excellence.
- Oversee process improvement, service delivery infrastructure, and key internal production teams.
- Partner cross-functionally with Operations, Product & Technology, Account Management, and Risk Management.
- Establish and maintain clear SLAs and quality standards.
- Evaluate and recommend technology, automation, and workflow solutions.
Requirements
- Bachelor’s degree required; Master’s degree preferred.
- 7+ years of progressive leadership responsibility, ideally in payments, AR operations, financial services, or complex service organizations.
- Global experience is a plus.
- Experience overseeing multi-disciplinary operational teams; exposure to call center operations or workforce management is a plus.
- Demonstrated experience with metrics, analytics, and performance management.
- Strong understanding of process design, operational governance, and continuous improvement methodologies.
- Proficiency with Microsoft products and comfort with workflow, automation, and telephony technologies.
- Some travel is required.
Benefits
- Competitive salary
- Paid parental leave
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short term disability
- 401K matching
- Employee referral program