Junior Legal Support Analyst – Litigation

Role Overview

• Analyze opportunities, address and follow up on deliverables with the Processes team, ensuring deadlines are met with quality;
• Assess internal opportunities by creating projects aimed at improving area performance indicators;
• Evaluate available BI data to develop opportunities together with the customer service supervision;
• Prepare presentations for the team focused on KPIs and continuous operational improvement;
• Draft communications for the team as needed, as well as notifications and business refreshes for partner law firms;
• Ensure the operationalization of controls established by management;
• Support operational activities with business areas whenever involved or cited as support;
• Assist assistants with complex cases to ensure task completion and knowledge transfer;
• Execute operational activities requiring restricted access that are of higher criticality and impact to the Company;
• Ensure maintenance of OBF for critical cases;
• Provide exclusive handling for specific Company business, for example, courses with higher-value tickets;
• Provide exclusive support for Company projects that have judicial impact;
• Perform confidential analyses requested by the Legal team;
• Gather supporting information for critical cases focused on building the case narrative so that Legal has sufficient information to defend and/or respond to the Public Prosecutor's Office, Ministry of Education, official letters from government agencies, PROCON, Regional Councils and administrative proceedings;
• Execute obligations to perform ("Obrigações de Fazer") and civil public actions (ACPs) involving the responsible business area;
• Participate in meetings with internal and external areas (partner hubs, external law firms, suppliers) and the Company;
• Interface with internal and external areas.

Requirements

• Experience in customer service;
• Intermediate knowledge of Microsoft Office / Internet;
• Verbal and written communication skills;
• Responsibility and proactivity;
• Analytical ability and critical thinking;
• Good interpersonal skills;
• Focused and results-oriented;
• Creativity;
• Teamwork;
• Flexibility and resilience;
• Logical reasoning;
• Agility, sense of urgency and ability to prioritize;
• Dynamic, organized, and able to handle short-term deadline changes.
• Power BI;
• Write Belt certification;
• Experience with flowchart/diagramming tools.

Benefits

• Profit sharing: celebrating results is part of Cogna’s culture.
• Meal or grocery allowance: provided via a flexible benefits card.
• Health insurance: a comprehensive health plan with dependent coverage and co-payment.
• Dental care: available to keep your smile healthy.
• Tuition scholarships for undergraduate and postgraduate studies: at our educational units for you and your dependents (spouse and children).
• Birthday day off: choose a day to relax and celebrate.
• SESC partnership: access to numerous opportunities to improve quality of life.
• Univers pharmacy partnership: discounts on a variety of medications.
• Corporate university: multiple learning tracks and free courses in our corporate university to keep growing with us.
• Book discounts: access top titles from our publishers.
• Wellhub (Gympass): to help you stay active in your daily routine.
• Ninho Program: a program dedicated to families expecting a new baby.
• Valoriza
• Internal Recruitment Program: to advance your career through internal opportunities.