Lead, coach, and develop a team of Account Managers, driving a shift toward proactive, strategic account management.
Own retention, renewals, forecasting, and expansion across a complex holdco portfolio.
Drive structured account planning and value realization frameworks tailored to global agency networks.
Identify growth opportunities across operating companies and support your team in exceeding upsell targets.
Build and maintain executive-level relationships within major agency groups, acting as a senior sponsor for key accounts.
Proactively monitor account health, identify risks, and provide clear mitigation strategies to senior leadership.
Partner cross-functionally with Product, Sales, and Services to deliver long-term customer value.

Deep experience within major agency holding companies (required), plus a strong industry network.
Extensive experience leading customer-facing teams, ideally in SaaS, MarTech, AdTech, or agency environments.
A proven track record of transforming teams toward proactive, value-led account management.
Strong commercial acumen with consistent success in retention and growth.
Confidence engaging C-level stakeholders and building long-term strategic partnerships.
A collaborative mindset and passion for developing high-performing teams.

Senior Account Director – Agency Hold Cos

Key skills