Mid-level FCL Import Analyst

Role Overview

• Coordinate and monitor all stages of ocean import shipments, from opening the SI (Shipping Instruction) or coordinated RO (Routing Order) to confirmation of document submission;
• Keep clients and agents supplied with information regarding shipments, aiming to ensure service satisfaction and continuous improvement;
• Follow the strategy defined for the FCL import product together with the sales and pricing teams to achieve Grupo Craft targets;
• Coordinate receipt of new shipping instructions (origin/internal/client) and verify basic and mandatory information;
• Identify discrepancies and ensure they are entered into the system;
• Send the SI (Shipping Instruction) to the agent with complete data and continuously follow up until the agent confirms the shipment. Pay attention to the Incoterm for the flow;
• Continuously follow up with agents on all shipment stages, from receipt of the booking to confirmation of the batch shipment, keeping clients informed and updated on every step;
• Keep the corporate system updated according to events that occur during the shipment flow;
• Finalize shipments with accurate timing and documentary information, updating the system, the client and the documentation team;
• Contact clients indicated by agents who booked the shipment directly at the destination (Routing Order) to obtain cargo status and estimated shipment date;
• Encourage development of the relationship between the client and the shipment coordinator through calls and meetings (internal or external meetings subject to immediate management approval).

Requirements

• Bachelor's degree completed or in progress in International Trade, International Relations, Business Administration, or related fields;
• Advanced conversational English — will serve clients in the USA;
• Spanish is a plus;
• Proficiency with Microsoft Office;
• Preferably experience working with freight forwarders and/or NVOCCs;
• Knowledge of import routines and procedures;
• Ability to interpret scenarios, positive attitude, curiosity, willingness to learn and dynamism;
• Experience with the import process in the United States is a plus.

Benefits

• Meal allowance
• Health insurance
• Dental insurance
• Pharmacy benefit
• Totalpass
• Partnerships with Bluefit and Bodytech gym networks
• Support Program (psychological, financial, legal and nutritional assistance)
• Life insurance
• Childcare assistance
• Transportation allowance
• Learning platforms
• Partnerships with universities and language schools
• Partnership with SESC