Principal Partner Success Manager

Role Overview

• Drive Enthusiasm and Advocacy: Deliver high-energy, compelling partner engagements—using storytelling, visuals, and real impact examples to make partners excited about Clasp’s creativity.
• Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities.
• Know the Work: Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners.
• Facilitate Onboarding and Alignment: Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre-sale through steady state.
• Lead Technical Problem-Solving and Enablement: Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long-term impact.
• Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with responsive day-to-day support.
• Collaborate Cross-Functionally: Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp’s work.
• Act as a Trusted Advisor: Serve as a subject matter expert, offering training and insights to maximize the value partners derive from Clasp’s services.
• Partner Engagement: Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value

Requirements

• Experience in account management, customer success, management consulting, or other client/customer-facing role
• Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions
• Relationship-building and communication skills with the ability to foster trust, understanding, and alignment across diverse audiences
• Excellent communication skills and the ability to think strategically while executing tactically, balancing long-term goals with immediate partner and business needs
• Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives
• Adaptability and resilience to navigate the fast-paced, evolving landscape of a high-growth company
• Familiarity with education benefits, workforce development, or upskilling programs (Nice to Have)
• Experience working with human resources and/or talent acquisition stakeholders (Nice to Have)
• Understanding of healthcare industry (Nice to Have)

Benefits

• Competitive cash and equity compensation
• Health benefits (health, dental, & vision)
• 401k
• Commuter benefits
• Flexible PTO policy
• Opportunities to grow and perform in a fast-paced environment alongside a stellar team.