Monitor daily whether leads sent by Marketing are being contacted within the stipulated time (Speed to Lead).
Follow up with the outsourced supervisor in cases of delay.
Conduct weekly CRM check-ups to ensure mandatory fields are being completed correctly.
Ensure the outsourced team executes the contact cadence according to the playbook.
Analyze a sample of leads marked as "Disqualified" to validate whether the discard was correct.
Consolidate qualitative frontline insights every two weeks and present them to the Marketing/Growth team.
Update and send the daily/weekly report with data to the Director of Revenue.
Support onboarding of new sellers, ensuring they have access to tools and receive necessary training.
Centralize support tickets to resolve operational blockers.

Experience: Previous experience in Sales Ops, Commercial Intelligence, or Inside Sales Supervision.
Experience working with BPOs/third-party vendors is a major plus.
Tools proficiency: CRM (Salesforce, HubSpot, Pipedrive)
Advanced level (able to create reports and dashboards).
Excel/Sheets: Advanced (for cross-referencing marketing and sales data).
Behavioral profile: Detail-oriented, assertive communicator, organized.
Nice-to-have: Experience structuring or restructuring sales operations; experience in Revenue Operations (RevOps); experience building forecasts and analyzing revenue predictability; experience implementing SLAs between Marketing and Sales; knowledge of CRM automations and integrations; experience reporting KPIs to executive leadership.

Flexible Meal/Food Allowance
Swile card;
Health Insurance;
Dental Insurance;
Life Insurance;
Home office allowance;
Transportation allowance;
Birthday day off;
TotalPass;
Vittude;
Benefit on Consortium Professional Day;
0% fee on our products (employees only);
PPR (performance-based bonus) — according to targets set in the annual program;
Partnership with an educational institution offering discounts for postgraduate courses;
Access to Udemy Business after 6 months, 100% paid by the company;
Partnership with Sesc.

Sales Ops Specialist – Performance

Key skills