Ensure smooth operations of production data assets and monitor production systems for incidents.
Alert applicable parties and manage incident triaging and resolution.
Administer and analyze system issues and negotiate action for resolution.
Support workflow solutions and troubleshoot user errors.
Utilize system monitoring utilities for availability monitoring.
Create availability scorecards and reports from monitoring data.
Continuously monitor IT systems for optimal performance and availability.
Regularly monitor production data assets and alert on issues.
Collaborate with data team for issue identification, diagnosis, and resolution.
Manage incidents and document resolutions for reference.
Analyze recurring issues and implement long-term solutions.
Maintain documentation on processes, configurations, and troubleshooting.
Provide support to data teams and stakeholders. Identify opportunities to optimize data production processes.

At least 3 years of experience working with Data Pipelines, handling incidents and done root cause analysis on incidents occurring in Data pipelines.
Education: Bachelor’s degree in computer science, information technology, or a related field is preferred.
Advanced English level
Proven experience in data production support or a similar role. Familiarity with data production tools and technologies.
Strong knowledge of IT systems, applications, and troubleshooting techniques. Proficiency in relevant software and tools.
Strong knowledge of database management, data warehousing, and ETL processes.
Proficiency in programming languages such as SQL, Python, or Java.
Problem-Solving: Excellent analytical and problem-solving skills. Ability to diagnose and resolve technical issues efficiently.
Communication: Strong written and verbal communication skills. Ability to explain technical concepts to non-technical stakeholders.
Attention to Detail: High level of attention to detail and commitment to data accuracy.
Precision in monitoring systems and documenting incidents and solutions

FBS Data Production Support Analyst – Data Pipelines

Key skills