Provides exceptional service to assigned accounts.
Leads implementation projects in accordance with the scope of work sold to the customer.
Develops, tracks, and reports against customer specific project plans.
Provides train-the-trainer customer education, as needed.
Assists customers with the deployment of GHX products.
Ensures customers receive value and achieves high degrees of utilization from GHX products and services.
Maintains and communicates project status, to include identifying risks and mitigation strategies.
Coordinates with other GHX departments and Solution Delivery staff members to ensure customer objectives are met.
Works towards operational excellence and continual quality improvement to drive an optimal GHX customer experience, as well as internal efficiency.
Participates with the development and maintenance of best practice implementation methodologies.

Bachelor’s degree in a related field, or combination of education and equivalent work experience.
Proven history of success (typically 1-2 years) in an implementation or project management role, preferably in a healthcare IT environment.
Basic understanding of health care supply chain.
Ability to configure applications, with knowledge of front-end business process applications.
Experience or competency to perform application training sessions to customer project teams, lead process and application training sessions.
Ability to manage data in Excel/import export.
Strong knowledge of project management methodologies.
Experience with project reporting.
Ability to excel in a high-energy, collaborative team environment.
Excellent interpersonal, oral/written communication, organizational, analytical and problem-solving.
Ability to manage multiple priorities.
Dedication to customer service, with strong client management skills.
Ability to work with cross-functional teams and personnel at varying levels of the company and customer organizations.
Exceptional people and change management skills.
Proficiency in Microsoft Office applications (Word, PowerPoint, MS Project, and Excel).
Ability to work with limited supervision.
Superior organizational and problem-solving.
Strong verbal, writing and presentation delivery skills.
Ability to travel up to 20%.

Implementation Consultant II – Credentialing, Compliance

Key skills