Key skills
CloudAIcomposerCachingAgileScrumLeadershipSales
About this role
Role Overview
- Lead presales and discovery engagements to understand customer objectives and define scalable self-service solutions
- Facilitate customer workshops to design IVR and AI-driven bot architectures aligned with business and technical requirements
- Architect, design, and develop IVR, routing, and bot applications using Genesys Cloud, Composer, Designer, and Intelligent Automation
- Integrate third-party platforms such as Google Dialogflow, Amazon Lex, and Nuance Mix with Genesys environments
- Develop solutions spanning DTMF, speech recognition, natural language understanding, and predictive routing capabilities
- Estimate development effort and collaborate with sales and project leadership to define scope and delivery timelines
- Drive Agile delivery by partnering with Product Owners and Scrum Masters to define and own user stories and epics
- Present solution designs and conduct knowledge transfer sessions at project completion
- Collaborate across global teams while adapting to time zone and cultural differences
- Provide feedback to product teams on APIs, architecture, and platform enhancements to improve solution delivery
Requirements
- 5 or more years of experience in software development or Professional Services in a technical leadership capacity
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical discipline
- 5 or more years of experience designing and delivering commercial IVR and routing applications
- 3 or more years of experience developing bots, including voicebots and speech-enabled solutions
- strong expertise in IVR and bot architectures, including telephony, ASR engines, caching, prompt management, web services integration, and operational diagnostics
- experience in customer-facing roles and the ability to manage complex stakeholder interactions
- strong analytical, programming, and problem-solving skills to complex technical challenges
- communicate effectively in English with both business and technical stakeholders
- willingness to travel domestically and internationally as required
Tech Stack
- Cloud
Benefits
- great benefits and perks like larger tech companies
- independence to make a larger impact on the company
- ownership of their work