Lead presales and discovery engagements to understand customer objectives and define scalable self-service solutions
Facilitate customer workshops to design IVR and AI-driven bot architectures aligned with business and technical requirements
Architect, design, and develop IVR, routing, and bot applications using Genesys Cloud, Composer, Designer, and Intelligent Automation
Integrate third-party platforms such as Google Dialogflow, Amazon Lex, and Nuance Mix with Genesys environments
Develop solutions spanning DTMF, speech recognition, natural language understanding, and predictive routing capabilities
Estimate development effort and collaborate with sales and project leadership to define scope and delivery timelines
Drive Agile delivery by partnering with Product Owners and Scrum Masters to define and own user stories and epics
Present solution designs and conduct knowledge transfer sessions at project completion
Collaborate across global teams while adapting to time zone and cultural differences
Provide feedback to product teams on APIs, architecture, and platform enhancements to improve solution delivery
Requirements
5 or more years of experience in software development or Professional Services in a technical leadership capacity
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical discipline
5 or more years of experience designing and delivering commercial IVR and routing applications
3 or more years of experience developing bots, including voicebots and speech-enabled solutions
strong expertise in IVR and bot architectures, including telephony, ASR engines, caching, prompt management, web services integration, and operational diagnostics
experience in customer-facing roles and the ability to manage complex stakeholder interactions
strong analytical, programming, and problem-solving skills to complex technical challenges
communicate effectively in English with both business and technical stakeholders
willingness to travel domestically and internationally as required
Tech Stack
Cloud
Benefits
great benefits and perks like larger tech companies
independence to make a larger impact on the company