Growth Operations Analyst

Role Overview

• Own project management across all active client engagements — maintaining ClickUp workspaces, sprint structures, task hygiene, and delivery timelines in partnership with growth leads
• Enforce and maintain time tracking compliance across the team in Toggl — building reporting, flagging gaps, and working with leadership to keep data accurate and complete
• Audit and maintain ClickUp spaces on an ongoing basis — ensuring naming conventions, task statuses, and folder structures are consistent and usable across pods
• Build and maintain internal SOPs for project intake, status reporting, and delivery workflows so the team operates from a single playbook
• Serve as the internal point of contact for platform security and access management — owning onboarding/offboarding protocols, permission audits, and SSO/2FA compliance across the tool stack
• Partner with account leads to surface project risks, capacity issues, and timeline slippage before they become client problems
• Support internal reporting on team utilization, project health, and delivery metrics for leadership visibility
• Identify operational inefficiencies and build automations or process improvements to reduce manual overhead (in Make, Zapier, or native platform tooling)
• Act as a connective layer between the Growth Systems & Engineering team and client-facing pods — translating operational needs into system requirements and vice versa
• Contribute to agency-wide compliance posture — ensuring tools, data handling, and access controls meet client and regulatory expectations

Requirements

• 1–2+ years in project management, agency operations, or growth/marketing operations — agency experience strongly preferred
• Proven ability to manage concurrent projects across multiple clients or teams without losing detail or velocity
• Hands-on experience with ClickUp (or comparable PM tools like Asana, Monday) — you know how to build and maintain clean workspace structures, not just use them
• Familiarity with time tracking platforms (Toggl or similar) and the operational discipline to enforce adoption across a team
• Working knowledge of SaaS platform security, access management, and compliance basics (SSO, role-based permissions, offboarding protocols, audit trails)
• Technical fluency — you can navigate APIs, integrations, and tools without needing an engineer to hold your hand, and you know when to escalate
• Strong communication skills with the ability to hold people accountable without creating friction
• Experience interfacing with clients or supporting account management functions — you understand what client-facing delivery looks like under the hood
• Comfort operating in a fast-moving, ambiguous environment where you often have to build the process and then run it
• Bonus: experience in a growth marketing, performance media, or data-driven agency environment

Benefits

• Earn More, Together: Base Pay + Profit Sharing & Commissions Opportunities
• Health First: Premium Medical, Dental & Vision Coverage
• Flex Work Environment: hybrid at HQ and remote globally
• Set Up Shop: Home Office Stipend
• Recharge Anytime: Unlimited PTO Plan
• Family First: Paid Parental Leave Plan
• Secure Your Future: 401(k) Plan with Employer Matching
• Level Up: Mentorship & Career Growth Support
• Always Be Learning: Access to Top-tier Resources & Industry Experts
• Work Hard, Play Harder: Quarterly Team Trips (Onsite and Offsite)
• Mind & Body Wellness: Gym, Wellness, and Access to Mental Health Plans
• Fuel Your Day: Free Lunch, Snacks, Cold Brew, & Happy Hours
• Grow With Us: Endless Opportunities to Lead & Succeed
• Keep on Shining: Ongoing Employee Development Programs