Key skills
WorkdayCommunication
About this role
Role Overview
- Manage and triage a steady stream of Workday support requests; analyze, resolve, document, and close tickets in a timely manner.
- Operate within established governance and intake processes; adhere to SLAs and escalation paths.
- Work inside a live Workday environment to execute configuration & maintenance tasks.
- Maintain and optimize the Business Process Framework.
- Support regression testing for Workday R1/R2 releases.
- Assist with post-implementation cleanup and optimization.
- Produce clear, professional documentation for changes, resolutions, and processes.
Requirements
- 2+ years of Workday production support experience
- Strong experience with Core HCM Configuration
- Business Process Framework troubleshooting
- Workday Security (roles, domains, assignments)
- Report writing and calculated fields
- Experience supporting release cycles and regression testing
- Excellent documentation discipline and attention to detail
- Clear, professional written and verbal communication
Benefits
- Competitive compensation and a total rewards package focusing on all aspects of your wellbeing
- Opportunities to connect and learn from professionals from different backgrounds and with different cultures
- A collaborative environment focused on enabling you to further your career growth and continuous professional development