Director – Operational Risk Management

Role Overview

• Lead the design, implementation and continuous improvement of the bank’s Operational Risk Management Framework in alignment with regulatory expectations and industry standards
• Oversee governance routines, including managing the Operational Risk Committee, reporting cycles and escalation protocols
• Develop and deliver training, communication and engagement activities reinforcing operational risk management principles and programs
• Provide leadership and direction for the Process Risk and Control Self-Assessment Program
• Own the Process RCSA Methodology, including inherent risk scoring, control evaluation, residual risk determination and action plan governance
• Ensure risk-assessable units, processes, and subprocesses are consistently documented and assessed
• Provide credible challenge to first-line assessments, control designs and risk management decisions
• Lead and guide the Issue Management Program
• Own the issue management framework providing standards, workflow and process for issue identification, reporting, assessment, action plan and validation standards
• Provide second line oversight over issue identification processes (including risk events, control test failures and self-identified issues) ensuring clarity and adequacy of action plans and monitoring process through full remediation
• Partner with first line business leaders to evaluate issues and design effective mitigation strategies
• Credibly challenge first line business validation of self-identified issues to ensure effective remediation and reduce risk of repeat issues
• Direct and manage the Control Testing Program
• Own the Control Testing Framework providing the control testing standards, methodology, approach and schedule
• Evaluate the effectiveness of controls on a risk weighted basis supporting critical processes and operational resilience capabilities
• Partner with first line leaders to strengthen control designs, control testing and remediation practices
• Coordinate with Internal Audit and Compliance to ensure alignment of assurance activities and reduce duplication
• Provide leadership and direction for the Operational Loss Event Monitoring Program
• Own the Operational Loss Monitoring Framework providing standards, methodology and process for monitoring and escalating loss events
• Serve as primary point of contact for operational risk-related regulatory exams, inquiries, and supervisory engagements
• Ensure documentation, methodologies and reporting requirements meet regulatory expectations and withstand audit scrutiny
• Deliver clear, concise and actionable reporting to the Deputy Chief Risk Officer and Operational Risk Management Committee
• Leverage data, analytics, dashboards and AI to enhance risk insight and decision-making
• Serve as trusted advisor on operational risk matters during strategic planning, new initiatives and change management
• Operate a higher performing Operational Risk Team
• Promote a strong culture of risk, emphasizing accountability, transparency, and continuous improvement
• Provide coaching and guidance to first line risk owners and business leaders
• Promote strong communication and collaboration between Operational Risk Management, Compliance, Audit, and first line business units
• Champion a culture of risk awareness and accountability across the organization
• Build strong relationships with first line of defense risk and compliance counterparts

Requirements

• Bachelor's Degree or the equivalent experience in Finance, Business, Risk Management, Accounting or related field
• 10 or more years progressive experience in operational risk, enterprise risk or related risk disciplines within financial services
• Certified Enterprise Risk Professional (Preferred)
• Demonstrated leadership of an operational risk function or major risk program, at a mid-size or larger bank
• Deep understanding of operational risk concepts, including inherent/residual risk, control effectiveness and KRIs
• Deep expertise in RCSA methodologies, risk taxonomies, control frameworks, and operational loss management
• Strong familiarity with regulatory expectations (OCC, FDIC, Federal Reserve) and industry frameworks (Basel, COSO, NIST, FFIEC)
• Demonstrated ability to interact with regulators, auditors, and middle and senior management with confidence and clarity
• Familiarity implementing and using GRC platforms (Preferred)
• Strong analytics and problem-solving skills with the ability to data mine and synthesize complex information
• Ability to build strong relationships with others, through open communication, collaboration and partnerships
• Ability to influence without authority and drive alignment across diverse stakeholders
• Understanding of AI and AI related tools to use within day-to-day tool, increasing operational effectiveness (Preferred)

Benefits

• medical plans with prescription drug coverage
• flexible spending account or health savings account depending on the medical plan chosen
• dental and vision insurance
• life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• paid time off programs including holiday pay and paid volunteer time
• disability insurance coverage
• maternity and parental leave
• adoption assistance
• educational assistance
• robust wellness program with financial incentives