Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States’ products and services.
Resolves customer billing problems and provides input on product evaluations, code descriptions, inventory management, and pricing development.
Works closely with sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
Provides timely follow-up on customer technical inquiries and requests.
Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.

Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.

Customer Service Representative – Utility

Key skills