Client Service Representative

Role Overview

• Promoting and selling the benefits of the COMPASS suite of products to subcontractors who are not familiar with our paid product.
• Developing, growing, and nurturing client relationships.
• Addressing all client inquiries on technical issues, processes, and fees,
• Responding to incoming and outgoing client calls and emails.
• External outreach to supporting educational and promotional campaigns.
• Leveraging client relations to gain new business, and providing client feedback to our internal teams to promote company growth.

Requirements

• Exceptional level of written and verbal communication skills
• A minimum of 2 years of experience in customer service and/or sales
• Previous client-facing experience in construction or software as a service (SAAS) is a plus.
• Tech-savvy and able to learn, adapt, and effectively communicate new technologies.
• Highly organized and able to multi-task and prioritize multiple strategic initiatives.
• Entrepreneurial and go-getter attitude with a drive to disrupt the status quo.
• Proficiency in MS Office, G-Suite, web-based CRM (Salesforce).
• Previous Sales experience is considered an asset.