About this role

As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone
Guide customers through pre-screening tests
Troubleshoot hearing aid issues
Support the Audiology Business Owner with the day-to-day running of the clinic
Lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support
Manage administrative duties
Schedule appointments through the Simply Hearing system
Liaise with store partners and ensure smooth flow of daily clinic operations

Passionate about making a meaningful impact on the lives of others
Previous experience in a fast-paced retail/customer service environment
Previous experience in Audiology or allied health is desirable but not required
Strong interpersonal and communication skills, with empathy towards others
Strong computer literacy and highly adept in Bluetooth and troubleshooting technology
Committed towards continuous learning and development.
Full Audiology training provided!

Audiology Assistant – Clinic Manager

Key skills