Drive development across the breadth of Intake and Collaboration, building intelligent intake systems and defining core collaboration primitives – including commenting, notifications, and messaging integrations – across web, mobile, and external surfaces.
Collaborate deeply with engineering and design to define requirements, provide product direction, make tradeoffs, and deliver scalable, enterprise-grade participation experiences.
Conduct structured product discovery, including stakeholder interviews, competitive research, usage analysis, and usability testing to identify friction points in first-time and infrequent user experiences.
Test, validate, and measure success using well-defined metrics such as intake quality, user activation, engagement across surfaces, and reduction in support or rework.

2-4+ years of product management and 4-8+ years of overall professional experience; experience working with SaaS platforms is a plus.
Ability to break down ambiguous problems into structured components and develop clear recommendations.
Ability to lead cross-functional initiatives, influencing without authority, and driving alignment across engineering, design, sales, customer teams, and partner teams.
Exceptional written and verbal communication skills, with the ability to tailor messaging and level of detail to diverse technical and non-technical audiences.
Bias to action, comfort with ambiguity, and the ability to thrive in a fast-paced, rapidly evolving environment.

Product Manager, AI Intake and Collaboration

Key skills