Ensure daily functionality and reliability of digital banking systems.
Act as the primary liaison with key vendors to resolve issues impacting availability, processing, or customer experience.
Troubleshoot and research reported defects, coordinating fixes and enhancements.
Participate in testing and sign-off for defect resolutions, new features, release upgrades, and customer data migrations.
Collaborate with internal teams (Community Banking, Call Center, IT, Treasury Management) to support customer needs and projects.
Communicate system impacts or updates to stakeholders and customers.
Support merger planning and execution for digital banking products.
Ensure compliance with all applicable laws, regulations, and internal policies.

2+ years of relevant experience in financial services, preferably in digital banking or related technology.
Demonstrated customer service orientation and ability to support end users.
Experience with digital banking products such as bill pay, remote deposit capture, funds transfers, personal financial management tools, and payment solutions.
Bachelor’s degree in Business, Finance, IT, or related field preferred.
Strong problem-solving and troubleshooting abilities.
Working knowledge of core banking systems and digital banking interfaces.
Understanding of compliance issues related to electronic banking.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and meet deadlines.
Experience with vendor management and system testing is preferred.
Familiarity with voice-activated response systems and emerging digital banking technologies is preferred.
Strong organizational skills with attention to detail.
Ability to adapt quickly in a fast-changing environment.
Travel Up to 10% travel required.

Standard office setting with flexibility to work evenings and weekends as needed.
Must be able to pass a criminal background & credit check.

Digital Banking Analyst

Key skills