Responsible for driving multi‑workstream initiatives that improve operational efficiency, enhance customer experience, optimize technology investments, and strengthen the performance of QSR business operations
Oversee the project/engagement/contract/activity daily and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources
Responsible for risk and issue management, project/engagement communication and stakeholder management
Perform the activities of planning, organizing, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way
Ensure that buying, returns, loyalty, and promotions are consistent across channels to drive both growth and experience
Collaborate closely with franchisees and multi‑unit operators to drive alignment and consistent execution.

12+ years of program/project management experience, specifically with extensive experience in QSR industry experience or multi‑unit restaurant operations oversight
Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments
Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations
Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis
Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments
Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Senior Program Manager – QSR Industry, Commerce & Omni Channel

Key skills