Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
Relay relevant, updated information from Courts to our process servers and customers as appropriate.
Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
Perform other job-related duties as assigned.

High school diploma / GED required.
Legal experience preferred.
Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
Strong communication skills, both written and verbal.
Comfortable working and communicating effectively in a remote environment
using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
Document manipulation experience (PDFs).
Ability to perform repetitive data-entry tasks with accuracy.
Ability to read, write and speak English
Quick learner and willing to learn and grow.

Court Support Specialist

Key skills