Providing friendly, professional phone support to brokers and customers
Building strong relationships with brokers and partners, becoming a trusted point of contact
Learning and using Zurich’s digital platforms to make processes simple and efficient for our customers
Managing your own queue of tasks, working independently with the support of your team
Collaborating with colleagues across different teams to deliver great customer outcomes
Sharing feedback and ideas to help us continually improve our products and services

Experience in customer service, retail, hospitality, call centres, recruitment, sales, or similar type of roles
Strong communication skills and a friendly, professional phone manner
A positive, proactive attitude and the confidence to work independently in a high pace environment
High attention to detail and the ability to manage multiple tasks at once
A willingness to learn new systems and embrace digital technology
The drive to make a difference for customers and a genuine desire to grow your career

5 weeks of annual leave for permanent staff through our Z leave initiative
15 days of personal/carer’s leave
Access to Family Care (parental leave)
Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees
Access programs to stay healthy and feel healthier
AUD$500 wellbeing payment per year
AUD$295 new starter e-voucher for your work-from-home setup (flex work
hybrid working)
Award-winning training programs
Global mobility opportunities across more than 200 countries worldwide
Volunteer and work in our state-of-the-art Green Star rated offices
Dress for your day
We plant a tree for every new employee

Customer Support Specialist

Key skills