Senior Director, Human Resources

Role Overview

• Lead a high-performing global HR Operations team responsible for delivering responsive, accurate, and efficient employee support.
• Oversee the HR Service Desk, ensuring consistent, high-quality case management and SLA adherence.
• Own end-to-end employee lifecycle processes including onboarding, offboarding, job changes, compensation updates, transfers, leave administration, and employee data management.
• Standardize and optimize global processes to drive efficiency, compliance, and scalability.
• Implement service delivery models, tiering structures, and knowledge management frameworks.
• Define and monitor KPIs (SLAs, case resolution time, quality metrics, CSAT, compliance metrics).
• Leverage automation, AI, and system integrations to reduce manual effort and enhance employee experience.
• Ensure global compliance with employment regulations and data privacy requirements.
• Partner closely with IT and InfoSec leadership to ensure employees are equipped, secure, and productive.
• Oversee IT Service Desk operations supporting end-user technical needs.
• Ensure seamless provisioning and de-provisioning of systems access aligned with onboarding and offboarding processes.
• Lead hardware procurement, asset management, and lifecycle tracking.
• Partner with Information Security to ensure compliance, access controls, and risk mitigation.
• Drive improvements in ticket resolution times, service quality, and user satisfaction.
• Support global technology rollouts that enhance employee productivity and collaboration.
• Develop a global shared services strategy aligned with company growth.
• Establish governance frameworks, documentation standards, and audit readiness.
• Implement data-driven decision-making using operational dashboards and analytics.
• Drive cross-functional alignment across HR, IT, Finance, Legal, and Facilities.
• Build scalable infrastructure to support international expansion.
• Build, mentor, and scale a high-performing global operations team.
• Foster a culture of accountability, service excellence, and continuous improvement.
• Champion operational rigor while maintaining a people-centered approach.

Requirements

• 12+ years of progressive leadership in HR Operations, Shared Services, or People Operations.
• Deep experience leading HR Service Desk and employee lifecycle management at scale.
• Strong operational knowledge of HRIS, ticketing systems, workflow automation, and service management frameworks.
• Experience in global office operations, lease management, and facilities oversight.
• Proven track record of driving process optimization, automation, and measurable efficiency gains.
• Strong executive presence with the ability to influence cross-functional stakeholders.
• Data-driven mindset with experience building and tracking operational KPIs.
• Experience working with global teams and being flexible to accommodate multiple time zones while maintaining work-life balance.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Benefits

• Competitive salary
• Flexible working hours
• Professional development budget
• Home office setup allowance
• Global team events