Senior Process Associate – Human Resources, French
Romania
Full Time
2 hours ago
H1B Sponsor
Key skills
AIWorkdayProblem Solving
About this role
Role Overview
Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
Preparing necessary documents for employees
Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process
Work closely with Operations Team to provide feedback on quality
Conduct Quality meetings with the team to analyze errors.
Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure)
Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance
Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raising the bar, continuously on Quality.
Implementation and effective usage of different Quality Check Tools, best practices, and procedures
Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds
Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner
Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists.
Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
Establish and/or update process documentation (standard operating procedures, process maps, template creation)
Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)
Complete mandatory trainings and assignments in timely manner
To perform other duties as assigned by the Team Lead as and when required.
Requirements
Analytical and problem-solving skills.
Bachelor / Master´s degree.
Knowledge of MS office applications: Word, Excel, Outlook.
Proficient French (C1) and English (B2).
Professional background involving problem solving and dealing with internal customers.
Ability to work with confidential/sensitive data.
You have experience in working in the HR / Administration Team
Workday and Service Now knowledge will be an asset
Previous experience working in Shared Services
Benefits
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness