Manage a portfolio of U4F customers as their primary commercial contact and product advocate.
Own customer retention and expansion outcomes, identifying and progressing upsell and cross‑sell opportunities in collaboration with Sales Engineering and Solution Consulting.
Conduct structured account reviews to understand customer priorities, open issues, adoption, and future roadmap needs.
Build strong, senior‑level stakeholder relationships, positioning Unit4 as a long‑term strategic partner.
Collaborate closely with RevOps, Product, Marketing, and Customer Success to align customer needs with solution positioning and value realization.
Maintain strong CRM hygiene, including accurate forecasting, pipeline progression, and opportunity stage management.
Contribute to the U4F go‑to‑market strategy by bringing customer insights that shape product development and commercial execution.

5+ years of experience managing enterprise software customers, ideally within financial management, ERP, SaaS, or other complex B2B solutions.
Strong commercial acumen with a proven track record of achieving revenue, renewal, retention, and account‑growth targets.
Ability to build trust and credibility with senior finance stakeholders and cross‑functional teams.
Excellent communication, negotiation, and relationship‑building skills.
A proactive, consultative approach with strong organisational discipline and attention to detail.
Comfort working in a transforming environment with evolving processes, structures, and product offerings.

A culture built on trust and accountability
giving you the freedom and autonomy to be successful and make an impact
Work life balance
with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
We offer growth opportunities
we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
Talented colleagues , role models and mentors
work, learn and be inspired by some of the best talent in the software industry
A commitment to sustainability
with initiatives such as our Environmental, Social, and Governance strategy and Act4Good program
We offer a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Account Manager, Unit4 Financials

Key skills