Technical Support Specialist

Role Overview

• Resolve complex incidents and implement technical changes raised by Market Managers across markets.
• Configure and maintain Medallia platform components using JavaScript, HTML, CSS, and XML.
• Set up and manage data transfer mechanisms, including APIs and SFTP integrations.
• Support the design, configuration, and integration of surveys within Medallia and Engagehub.
• Ensure overall platform stability, governance, and compliance with VOIS and Vodafone standards.
• Participate in daily discussions with the Medallia Managed Services team to track progress and ensure timely updates.
• Attend weekly market meetings as required to provide technical updates and guidance.

Requirements

• Experienced in Medallia and Engagehub configuration with strong lifecycle management skills.
• Medallia Product Certified (mandatory).
• Skilled in troubleshooting within complex, multi-market environments.
• Proficient with JavaScript, HTML, CSS, and XML.
• Knowledgeable in data analytics and visualisation techniques.
• Familiar with CX tools, methodologies, and Agile ways of working.
• Capable of working independently, managing ambiguity, and delivering effectively under time pressure.
• Organised, proactive, and comfortable taking ownership of technical outcomes.

Benefits

• Opportunity to work on advanced CX technologies across multiple global markets.
• Exposure to cross-functional collaboration with VOIS, Vodafone markets, and Medallia Managed Services.
• A dynamic environment where learning, innovation, and continuous improvement are encouraged.
• Experience in complex technical ecosystems, enhancing your problem‑solving and platform management skills.