Answering calls for service from the public, Transit, 911, resources and emergency services relating to safety, security, and law enforcement issues.
Facilitate the response of internal/external resources.
Initiate contact with City emergency services such as Fire, Police, and Paramedics.
Dispatch and provide support to responding units through situational awareness, coordination, and communication.
Monitor unit equipment including telephones, emergency phones, alarm systems and radios, and perform digital searches and investigation assistance using CCTV cameras.
Recommend improvements to Transit Facilities or stations to minimize safety risks.
Testify at court, as necessary, to give evidence regarding incidents that may occur while on duty.
Ensure the back-up control centre is operational for emergency transition changeover as required.

Completion of 2 year community college public safety-related diploma or certificate (Police/Fire/Paramedic/Communications)
Minimum 2 years of experience in a transit, emergency services, or a call-centre environment, using computer, communication and CCVR technology.
Current Standard First Aid, CPR and/or AED certificates.

Communications Officer, Special Constable Unit

Key skills