DXP Consultant

Role Overview

• Understand and prioritise customer needs and pain points in relation to digital experience design, delivery, and management
• Design, plan, and facilitate stakeholder engagement and discovery workshops with audiences ranging from operational teams to executive leadership
• Conduct research, interviews, and analysis to surface insights that inform strategy
• Synthesise findings into clear recommendations tailored to customer context and priorities
• Transform big ambitions into clearly articulated and actionable digital roadmaps
• Identify opportunities to leverage Squiz DXP capabilities—including personalisation, A/B testing, portals, forms, and data capture—to improve customer digital experiences
• Recommend how tools within the customer's wider ecosystem can integrate with and complement the DXP
• Identify the resources, activities, and technologies required to implement solutions
• Drive customer adoption of Squiz tools, services, and the DXP platform
• Shape DXP adoption strategies that help customers realise value and build internal capability
• Inspire customers with opportunities to deliver industry-leading digital experiences alongside a clear path to execution
• Support post-engagement outcomes by ensuring recommendations are practical and implementable
• Contribute to the design and development of new consulting services that drive product and service awareness
• Build and refine service offerings, templates, and methodologies
• Support capability building within the team, sharing expertise in UX, service design, and facilitation
• Collaborate with cross-functional teams including Product, Delivery, and Customer Success

Requirements

• 3-5 years experience in a strategy, service design, or UX consulting role
• Background in digital agency, design consultancy, or enterprise software environments
• Demonstrated experience designing and facilitating workshops with diverse stakeholder groups
• Experience working with enterprise customers, ideally in government, higher education, financial services, telecommunications, or utilities

Benefits

• Flexibility in your work environment with Squiz Flex—work where and how you feel most productive
• Generous paid parental leave and company shutdown during the festive period
• Access to professional development resources and career advancement opportunities
• A culture that celebrates diversity and encourages collaboration along with an open-door policy