Set up and assign new claims, tasks and requests into the claims management system
Enter and review claims data into claims management system upon request, ensuring accuracy and completeness
Review claim notes and documentation to determine appropriate assignment, urgency and next steps
Make outbound calls to carriers, adjusters or internal partners to obtain required information, approvals or clarification
Find opportunities to refer claims within the organization based on established assignment processes and resource guidelines
Assign claims using the tools provided, considering workload distribution, service expectations and priority level
Support claims staff by providing accurate information during the claim set up and assignment process
Use multiple platforms to review, route and adjust claim assignments as needed
Ensure all parties have the required information in order to successfully manage a claim, including loss location, first notice of loss (FNOL), scheduled date and urgency indicators
Monitor open items and follow up on outstanding tasks to ensure timely progression of claim activity
Escalate urgent issues, delays or discrepancies to leadership as appropriate

High school diploma or GED required
Two (2) years of clerical, administrative, dispatch or property claims management experience or equivalent combination of education and experience required
Experience working in a fast-paced environment involving task routing, workflow coordination or claim support preferred
Fluent in Spanish a plus
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational and prioritization skills
Excellent interpersonal skills
Ability to review documentation thoroughly and accurately
Ability to work in a team environment while managing individual accountability
Ability to handle repetitive, high volume work with consistency and attention to detail

Operations Dispatch Coordinator

Key skills