Route and assign claims, tasks, and related requests within the claims management system.
Provide operational support to the claims staff by ensuring timely, accurate, and appropriate workflow distribution.
Enter and review claims data into claims management system upon request, ensuring accuracy and completeness.
Review claim notes and documentation to determine appropriate assignment, urgency, and next steps.
Make outbound calls to carriers, adjusters or internal partners to obtain required information, approvals or clarification.
Find opportunities to refer claims within the organization based on established assignment processes and resource guidelines.
Use multiple platforms to review, route and adjust claim assignments as needed.
Ensure all parties have the required information in order to successfully manage a claim.
Monitor open items and follow up on outstanding tasks to ensure timely progression of claim activity.
Escalate urgent issues, delays, or discrepancies to leadership as appropriate.

High school diploma or GED required.
Two (2) years of clerical, administrative, dispatch or property claims management experience or equivalent combination of education and experience required.
Experience working in a fast-paced environment involving task routing, workflow coordination or claim support preferred.
Fluent in Spanish a plus.
Excellent oral and written communication skills, including presentation skills.
PC literate, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational and prioritization skills.
Excellent interpersonal skills.
Ability to review documentation thoroughly and accurately.
Ability to work in a team environment while managing individual accountability.
Ability to handle repetitive, high volume work with consistency and attention to detail.
Ability to meet or exceed Performance Competencies.

Operations Dispatch Coordinator

Key skills