Onsite support for EUWS (End User Workplace Services) including IMAC/D and Break & Fix services for desktops, laptops and mobile devices
Installation and configuration of customer-deployed hardware and software
Printer support within a multi-vendor service and printer management
In-depth, non-standard troubleshooting in a customer-specific IT environment
Monitoring and processing of tasks using an electronic ticketing system
Handling of a trouble-ticket system (including routing tickets to other departments)
Communication via ticketing systems, e-mail and telephone
Installation, software servicing and integration of new systems
Execution of local moves and hardware rollouts
Support for mobile systems (iPad, iPhone, Android devices, etc.)
Support for training and conference rooms
Updating the knowledge database
Support of Asset Lifecycle Management

Completed IT training or relevant professional experience in a similar role
Very good general IT knowledge (client hardware & software, as well as standard applications such as Windows 10)
Know-how in LAN/WAN services and very good knowledge of various mobile devices
Good experience with call tracking systems and working to SLAs
Competence in multi-vendor support for desktops, workstations, notebooks, tablets and mobile devices
Affinity for documentation and learning new knowledge
Strong customer and service orientation, resilience, flexibility and very good team skills
High level of reliability and sense of responsibility
Driving license class B required (support of branch sites assigned to the location)
Very good German and good English skills, both written and spoken, round off your profile

Work–life balance: Flexible working hours for optimal compatibility of work and private life
Vacation: 30 days off per year plus additional days off on December 24 and December 31, 2026
Efficient collaboration: Flat hierarchies with a first-name culture and short decision-making paths
Latest hardware: MacBook or Windows laptop as well as an iPhone with Dual-SIM
Job security: Permanent employment contract in a future-oriented IT company
Career & development: Individual support through our career model, our tailored training catalogue and regular development discussions
Parking: Free parking spaces in close proximity
JobRad: Contribution toward the leasing rate
Team & events: Mainz 05 stadium experience, summer party, bowling, online quiz & more

IT Service Engineer

Key skills