You will be responsible for local Level 1.5 IT support / user support and act as the technical focal point on sites: maintenance of system and application software, networked PCs and laptops, and workstation configuration
Maintain PCs and IT peripherals
Maintain digital support tools: interactive whiteboards and displays, cameras, tablets, etc.
Install and maintain IT equipment and software (remotely or on-site)
Perform compliance tests on installations
Advise and support users in getting started with and using their software tools
Handle user requests: incident management and troubleshooting
Track the handling of user calls/tickets
Populate and use the incident database: follow-ups, consolidation, documentation of problem resolutions, trend analysis, etc.
Participate in identifying and analyzing issues encountered
Perform ticketing and report on your activity
Contribute to user satisfaction: quality and timeliness of resolution (SLA)
Contribute to continuous improvement: identify opportunities, propose solutions with associated benefits, implement and deploy
Enrich the knowledge base and validate entries proposed by agents and technicians within your scope
Ensure traceability and reliably estimate remaining work for your activities to your Team Leader according to project processes (time tracking, allocations)
Update procedures and monitor technology trends.

Initial successful experience in IT support within an industrial environment
Technical IT skills in System & Network Support Level 2 and User Support
Experience with industrial software; knowledge of 3D modeling software (CATIA) and industrial SCADA supervision systems
Familiarity with or certification in ITIL
Fluent French and English required (written and spoken: minimum B2 level)
Required qualities: high degree of autonomy, analytical mindset, rigor, proactive approach and ability to make suggestions, punctuality, curiosity (investigation skills), and good work organization.

IT Support Technician

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