Key skills
Communication
About this role
Role Overview
- Provide friendly, responsive Level 1 support to resolve incidents and service requests.
- Support users across laptops, desktops, mobile devices, peripherals, and meeting‑room technology.
- Troubleshoot issues and communicate clearly with users of all technical levels.
- Identify recurring issues and suggest improvements to enhance the overall support experience.
- Work closely with IT colleagues, stakeholders, and vendors to deliver seamless support.
- Assist with onboarding/offboarding activities, including device preparation and setup.
- Maintain accurate ticket documentation and contribute to knowledge‑base updates.
- Support process improvements that drive service consistency, reliability, and efficiency.
Requirements
- Strong customer service orientation with clear, professional communication.
- Ability to troubleshoot common hardware and software issues.
- Familiarity with Microsoft 365, Windows OS, mobile devices, and printers.
- Good organisational skills and comfort managing competing priorities.
- A positive, can‑do attitude and willingness to learn.
- Certifications in Microsoft or ITIL are an advantage but not required.
Benefits
- We support your development and career growth.
- Join a friendly, skilled team that values teamwork and innovation.
- Work‑life balance is important to us.
- Enjoy a comprehensive benefits package designed to support your wellbeing.