Key skills
CRMCommunicationCollaborationSales
About this role
Role Overview
- Designs and executes an account plan to build new and grow existing business
- Creates and maximises customer value and loyalty, resulting in long-term relationships
- Collectively works with internal team members like Clinical Sales, Product Managers and Customer Service Agents to drive sales success and customer satisfaction
- Manages tenders and price quotations in collaboration with the Customer Service & Tender Management team as well as the product divisions
- Gains customer insights and identifies the right customer stakeholders to help drive the purchasing process
- Works according to the Challenger Sales methodology
- Launches new products and solutions to customers
- Takes active involvement in the complaint process for his/her own customers
- Provides sales forecasts and updates them regularly
- Maintains and uses CRM data to improve own performance
- Collects customer feedback and market insights, and makes suggestions for improvements on products and services to the product divisions
- Organises symposia, conferences and regional exhibitions to promote products (both online and offline)
Requirements
- Successfully completed higher education or relevant work experience in business and/or healthcare
- Healthcare industry experience and knowledge of hospital decision-making processes are advantageous
- Minimum 2 years of experience in sales
- Able to quickly build relationships with key people internally and externally
- Strong drive for results
- Well-organised and structured
- Ability to achieve results in a fast-paced, changing, highly demanding environment
- Solid analytical skills
- Strong communication and influencing skills
- Fluent in English
Benefits
- Bonus scheme
- Income protection insurance (after 6 months)
- Life Insurance (after 6 months)
- Access to help@hand total well-being app (including EAP and access to Benefithub discounts and savings)
- Access to YuLife – a wellbeing app that rewards you for daily healthy activities
- Pension (3% employer, 5% employee contribution)
- Employee referral scheme
- Bespoke training and development opportunities
- Opportunity to buy health cash plans
- Cycle to work scheme
- Regular employee appreciation events
- 25 days holiday plus the usual bank holidays