Role Overview
- Ensure the onboarding and training of new customers on our platform, guaranteeing an optimal user experience.
- Generate additional ARR and drive growth by addressing new client needs and strategically expanding accounts.
- Build strong relationships by being the main point of contact for your clients (users and decision-makers). Understand their needs and anticipate their business concerns.
- Prevent and minimize churn. Analyze relevant data to make the best recommendations, ensuring proper adoption and optimal usage of Doctrine.
- Customer feedback is precious. Collect and share client insights with internal technical and product teams to drive continuous improvement. Encourage client participation in case studies, testimonials, presentations, and events.
Requirements
- You have at least 2 years of experience in sales, customer success, or account management.
- You love to sell and convince your interlocutors: you don't stop until you hear a "yes." You understand clients' core challenges, demonstrate product value, offer tailored solutions, and expertly identify upselling opportunities.
- You combine strong commercial instinct with consultative selling skills. You deeply understand business challenges, articulate ROI clearly, and position value with confidence
- Strong written and verbal communication skills in a clear, assertive way. You have great active listening skills, the ability to explain complex concepts simply, You can't wait to pick up the phone and chat with them.
- You are autonomous, curious, learn quickly, and thrive in a dynamic, evolving scale-up environment.
- Native in Italian, with proficiency in French or English.
Benefits
π‘ Flexible remote work policy: 2 days per week at the office (Tuesdays and Thursdays)
π± Many career opportunities, with open internal mobility across Doctrine
π΄ Flexible and unlimited vacation policy
π A strong focus on training: β¬750 yearly budget for self-directed learning, plus regular team and company-wide training
πββοΈ Regular team events
π©ββοΈ Great health insurance with Alan
π² Sustainable mobility package of β¬66/month
ποΈββοΈ Gymlib subscription for sports and wellness activities
π± Swile meal card
π§ Free access to Moka.care for mental health support
π‘ Hundreds of discounts and perks through our CSE
π Brand-new Apple equipment