Account Manager

Role Overview

• Ensure the onboarding and training of new customers on our platform, guaranteeing an optimal user experience.
• Generate additional ARR and drive growth by addressing new client needs and strategically expanding accounts.
• Build strong relationships by being the main point of contact for your clients (users and decision-makers). Understand their needs and anticipate their business concerns.
• Prevent and minimize churn. Analyze relevant data to make the best recommendations, ensuring proper adoption and optimal usage of Doctrine.
• Customer feedback is precious. Collect and share client insights with internal technical and product teams to drive continuous improvement. Encourage client participation in case studies, testimonials, presentations, and events.

Requirements

• You have at least 2 years of experience in sales, customer success, or account management.
• You love to sell and convince your interlocutors: you don't stop until you hear a "yes." You understand clients' core challenges, demonstrate product value, offer tailored solutions, and expertly identify upselling opportunities.
• You combine strong commercial instinct with consultative selling skills. You deeply understand business challenges, articulate ROI clearly, and position value with confidence
• Strong written and verbal communication skills in a clear, assertive way. You have great active listening skills, the ability to explain complex concepts simply, You can't wait to pick up the phone and chat with them.
• You are autonomous, curious, learn quickly, and thrive in a dynamic, evolving scale-up environment.
• Native in Italian, with proficiency in French or English.

Benefits

🏡 Flexible remote work policy: 2 days per week at the office (Tuesdays and Thursdays) 🌱 Many career opportunities, with open internal mobility across Doctrine 🌴 Flexible and unlimited vacation policy 📚 A strong focus on training: €750 yearly budget for self-directed learning, plus regular team and company-wide training 🏄‍♂️ Regular team events 👩‍⚕️ Great health insurance with Alan 🚲 Sustainable mobility package of €66/month 🏋️‍♀️ Gymlib subscription for sports and wellness activities 🍱 Swile meal card 🧘 Free access to Moka.care for mental health support 💡 Hundreds of discounts and perks through our CSE 🍏 Brand-new Apple equipment