Responsible for achieving client retention by identifying client strategy and developing deep familiarity with all aspects of client contracts including products, service levels, and client KPIs.
Foster collaboration with key stakeholders to develop account plans for each client and achieve shared goals.
Identify and execute cross-sell / upsell opportunities to achieve gross margin, P&L and EBITDA targets.
Understands and leverages data on account performance and provides input on the regional growth strategy each year.
Takes a lead role in client meetings, upsells and RFPs / Rebids.
Serves as a key client contact for independent resolution and innovation for client executive teams.
Coaches Account Managers as needed.
Lead and influence communications with C-suite leadership on company value proposition and alignment to client strategy.
Manage client expectations and negotiates mutually beneficial contract terms and deliverables with client team.
Champions change initiatives and tailors style to meet client expectations.

Requires a BA/BS
a minimum of 8 years of experience working in a sales and/or account management, strategy, or sales support operations role
MBA preferred

Account Executive III

Key skills