Design, coordinate, and maintain comprehensive programs from scoping through delivery that drive operational improvements aligning them with strategic business goals.
Sales enablement optimization: Support in managing and optimizing commercial team intranet site and implementation of a CRM system.
Maintain and enhance sales operations playbooks, spec sheet, and sales trackers.
Manage creative brief process with marketing for all sell sheets.
Maintain all innovation and new packaging project timelines in Asana and ensure timely completion of all tasks within the commercial operations team.
Coordinate new item samples with supply chain and third parties.
Communicate customer deadlines to ensure on time and successful launch execution.
Design and lead SharePoint-enabled workflows that streamline how teams access, share, and communicate critical customer and internal resources across functions.
Implement and manage tools and supporting systems that enable accurate tracking of Sales Ops efforts, streamline handoffs, and improve cross-functional workflow coordination.
Track program metrics and project milestones, provide regular updates to leadership, use data insights to recommend improvement, and drive continuous improvement.
Identify and mitigate delivery risks; escalate tradeoffs with clear recommendations.
Partner with stakeholders to align goals, manage risks, and ensure execution.

8+ years experience as a Project or Program Manager
experience in designing/building programming from scratch.
Proficient in project management tools (Asana)
Proven results as a program manager, including planning, execution, stakeholder management, and risk mitigation.
Experience in managing and/or helping shape the development of web technologies and software platforms for maximum usability
Ability to work with ambiguity, think critically, make decisions, and solve non-routine problems based on your experience and through solid reasoning skills.
Ability to communicate clearly, empathetically and firmly in a variety of settings
verbally, in writing, 1 on 1 and in large groups.
Proficiency in Microsoft Suite including SharePoint
ability to create engaging training presentations and other materials.
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, data cleansing, etc.)
Experience with building and leading trainings a plus
Experience with team collaboration tools such as Slack and Zoom is preferred.

Program Manager – Commercial Operations

Key skills