Customer Program Manager | DX

Atlassian is one of the fastest-growing SaaS companies globally, helping engineering leaders build high-performing teams. The Customer Program Manager will coordinate the planning, execution, and analysis of quarterly developer experience surveys while working closely with the Customer Success team to enhance relationships with executive stakeholders.

Responsibilities:

• Create and drive execution of detailed projects, working in collaboration with customer stakeholders
• Own communication with clients regularly to provide our recommendations and manage expectations
• Directly communicate with VP+ level executive stakeholders at customer accounts
• Identify the needs of technology executives and prepare relevant analyses and reports to help inform decision-making and provide clarity into the health of their engineering organization and actions required to improve
• In partnership with our Customer Success and Product teams, you will also:
• Refine the strategies to deliver great value to customers through DX Program Manager services
• Recommend and contribute to process improvements to maximize accuracy and efficiency within the Program Manager Services offering

Requirements:

• 1-4 years experience in a customer facing role
• Prior experience in change management, consulting, business analytics, client services, project management, operations, etc
• Excellent verbal and written communication skills; comfort presenting to strategic stakeholders/leadership
• Highly organized and able to effectively manage a high volume of parallel projects at once
• Able to provide great, consistent service to clients who are sometimes assertive and demanding
• Self-motivated, able to work effectively under deadlines without much supervision, excellent follow-through