Customer Experience, Support Specialist – Part-time

Role Overview

• Respond to inbound inquiries via email and occasional calls, providing clear, timely, and helpful solutions.
• Proactively follow up with users to ensure they understand the platform and feel confident using it.
• Identify friction points, recurring issues, or at‑risk behaviors and address them before they escalate.
• Manage support requests professionally, ensuring each customer interaction is positive and effective.
• Build and maintain long-term customer relationships through consistent communication and reliable follow‑through.
• Coordinate with internal teams when issues require technical review or escalation.
• Ensure customers always know who to contact and feel genuinely supported throughout their experience.
• Resolve issues quickly and professionally, maintaining high standards of customer experience.
• Contribute to customers developing comfort and fluency with the product, increasing satisfaction and long‑term usage.

Requirements

• Experience in customer support, customer success, or account management.
• Clear, friendly, empathetic communication skills.
• Ability to work independently with flexible hours.
• Experience in fintech, real estate, or SaaS platforms (preferred).
• Familiarity with CRM tools (HubSpot or similar).
• Comfort using AI tools for organization and productivity.

Benefits

• Fully remote