Serve as the primary point of contact for clients, addressing their technical inquiries and issues via phone, email, and chat.
Diagnose and troubleshoot technical problems, providing effective solutions and guidance to clients.
Maintain detailed and accurate records of client interactions and technical issues in the ticketing system.
Provide product training and support to clients, ensuring they can effectively use our products and services.
Monitor and follow up on open support tickets to ensure timely resolution.
Collaborate with internal teams to escalate and resolve complex technical issues.
Stay up to date with product knowledge, industry trends, and best practices to provide informed support.
Contribute to the development of support documentation and resources for clients.

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
2+ years’ experience in technical support or customer service role in a client-facing capacity.
Strong technical troubleshooting skills and the ability to learn new technologies quickly.
Familiarity with SQL, JSON, and REACT.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational skills and attention to detail.
Customer-focused mindset with a commitment to delivering exceptional service.
Experience with CRM, Microsoft 365, and support ticketing tools is a plus.

Client Technical Support Specialist

Key skills