Key skills
Critical Thinking
About this role
Role Overview
- Responsible for the opening of new accounts
- Utilize Connections and the On-boarding process to grow customer relationships
- Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
- Responsible for maintaining legal documents
- Promote BancFirst services through cross selling banking products to new and existing clientele
- Extraordinary customer service at all times
- Perform other job related duties and projects as assigned
Requirements
- Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks
- Previous banking experience and/or customer service experience in related field preferred
- Knowledge of policies and procedures as well as federal guidelines
- Ability to acquire an understanding of BancFirst products and services
- Proficient in computer usage, strong knowledge of Microsoft Office
- Able to communicate professionally both verbally and in writing
- Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
- Must be flexible and able to work additional hours when crucial to the branch environment
- Critical thinking skills
- Work well under stress and deadlines while managing multiple tasks
- Must demonstrate a business professional image and demeanor at all times
- Attendance and punctuality is an essential function of the job
- Bilingual (Spanish) a plus
Benefits
- Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.