Account Manager

Role Overview

• Supports the management of the day-to-day activity of the account and the growth of business
• Builds and maintains positive client relationships with a focus on achieving client tactical execution objectives
• Ensures client expectations are met on all levels of program activity
• Develops and maintains contact with clients to ensure that the agency is aware of business opportunities and/or significant changes in client’s business structure; suggests additional programs and develops presentations for existing clients and focuses on organic growth of the business
• Maintains a strong knowledge of client organizations, products, disease states; begins to make recommendations based on marketing goals and customer insights
• Oversees project management of all account projects with a high-level working knowledge of all projects to assist in issue escalation/resolution
• Possesses a working knowledge of core agency capabilities and tactics
• Create POVs, contact reports, and creative/project brief documents; contributes to internal and external meetings with insights and feedback
• Develops and delivers client-ready presentations in conjunction with team lead
• Mentors junior level staff in daily activities; builds team skill set and expertise
• Demonstrates consistency in follow-through on all product tactical materials and plans, both internally and with the client, including the daily tracking of all jobs to coordinate efficient flow of jobs throughout the agency
• Reviews and evaluates all work prior to sending to client
• Completes all associated financial management tasks including budget tracking, and reconciliation development
• Takes an active role in leadership with all members of the team to ensure the accurate information exchange and smooth flow of product work
• Assumes other duties and responsibilities not specifically outlined but which are logically and properly inherent to the position and can add value.

Requirements

• Bachelor's degree in related field
• Minimum three (3)
• five (5) years of pharmaceutical account management at an agency
• Management experience strongly preferred
• Strong project management skills with ability to manage multiple projects simultaneously
• Ability to work well under pressure and adapt to ever-changing scenarios
• Experience working with pharmaceutical clients required
• Demonstrates knowledge and ensures adherence to internal processes, PhRMA, ACCME, OIG, and HCC guidelines
• Digital experience preferred
• Up to 25% travel required, primarily domestic.

Benefits

• Flexible hybrid work schedule