Vice President, Customer Success

Role Overview

• Build and expand executive-level relationships with senior decision makers at top global brands
• Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue
• Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions)
• Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles
• Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions
• Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally’s long-term direction
• Build an industry presence as a recognized voice in shopper and packaging insights

Requirements

• 9+ years of experience in market research with proven success driving revenue growth
• Strong leadership skills with a track record of mentoring and developing high-performing teams
• A commercial mindset with experience delivering growth across multiple research methodologies and solutions
• Excellent communication, storytelling, and relationship-building abilities
• A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments

Benefits

• Hybrid work model (3 days per week in-office)
• Annual performance-based incentives
• Unlimited paid time off