Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights
Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery
Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions)
Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact
Translate findings into compelling narratives that inform high-level business decisions
Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles
Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability
Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation

6+ years of experience in market research, customer success, or client-facing roles
Proven ability to manage complex client relationships with measurable business impact
Strong grasp of research methodologies (Quant, Qual, AI)
Experience leading and collaborating with teams to deliver excellence
Excellent communication and presentation skills with a commercial mindset
Natural curiosity, self-motivation, and comfort in fast-paced environments

Director, Customer Success

Key skills