Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;
Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team;
Learn continuously about tech and platform updates;
Work with team members to test and improve performance using the platform;
Become a subject matter expert (SME) on the InEvent product.

Fluent English to communicate in writing and voice with customers around the world
Fluency in other languages is a plus
Experience with Customer Success or similar
Experience in a SaaS or tech company
Outstanding communication skills and empathy
Flexibility and adaptability to service multicultural customers
Very (very) resilient to learn continuously in a startup!

Customer Success Analyst

Key skills