Become an expert in Rent Manager and its related applications
Troubleshoot software and technical issues via phone, email, and remote sessions
Guide users with clear communication and best practices
Document and track issues using ticketing software
Collaborate with internal teams to improve processes and customer satisfaction

Previous experience in technical support, help desk, or customer-facing service role
Strong problem-solving, troubleshooting, and communication skills
Familiarity with tools like ticketing systems, remote support, or softphones
Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
Accountability and adaptability in a fast-paced environment
Ideal Candidates IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
Backgrounds in retail management, tutoring, training, or teaching are also a great fit—your ability to guide and support others matters most.

Hybrid flexibility: 50% in-office, 50% remote
Comprehensive training to set you up for success from day one
Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards
Fun, collaborative culture: Recognized as one of Cincinnati’s Top Workplaces with food trucks, trivia, sports teams, and more
Modern office campus: fitness center and nature trail

Technical Support Specialist

Key skills