Assist customers with accounting questions and issues relating to our property management software, Rent Manager.
Conduct remote sessions with customers to resolve software issues as necessary.
Provide guidance and best practices to those utilizing our Rent Manager application.
Provide superior customer service to our end users over the phone and via email.
Document and track status of all issues in a timely fashion within our ticketing software.
Work in conjunction with internal departments to improve processes and customer satisfaction.
Requirements
High School diploma required; associate degree in Accounting, Finance, or related field preferred
Minimum 2 years of experience in help desk, customer support, or customer service roles
Foundational understanding of Generally Accepted Accounting Principles (GAAP), bookkeeping, and financial statements
Experience using financial software such as QuickBooks, ERP, SAP, Sage, NetSuite, or Quicken
Proficiency in Microsoft Excel and other Microsoft Office applications
Hands-on experience with one or more of the following: payroll, reconciliations, general ledger accounts, tax returns, fixed assets, financial data, or profit and loss statements
Excellent attendance and personal accountability
Self-starter with the ability to stay motivated independently
Strong attention to detail and accuracy in work
Tech Stack
ERP
Benefits
Health, dental, & vision insurance
Wellness program with rewards for healthy activities
401(K) with employer match
Annual company bonus
10 paid company holidays
Paid time off
Life insurance
Paid medical leave/disability insurance
Paid parental leave
Contemporary office building, wooded campus with nature trail
On-site fitness center
One of Cincinnati’s “Top Places to Work”
Hybrid work schedule available; 50% in the office, 50% remote