Accounting Support Specialist

Role Overview

• Assist customers with accounting questions and issues relating to our property management software, Rent Manager.
• Conduct remote sessions with customers to resolve software issues as necessary.
• Provide guidance and best practices to those utilizing our Rent Manager application.
• Provide superior customer service to our end users over the phone and via email.
• Document and track status of all issues in a timely fashion within our ticketing software.
• Work in conjunction with internal departments to improve processes and customer satisfaction.

Requirements

• High School diploma required; associate degree in Accounting, Finance, or related field preferred
• Minimum 2 years of experience in help desk, customer support, or customer service roles
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), bookkeeping, and financial statements
• Experience using financial software such as QuickBooks, ERP, SAP, Sage, NetSuite, or Quicken
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Hands-on experience with one or more of the following: payroll, reconciliations, general ledger accounts, tax returns, fixed assets, financial data, or profit and loss statements
• Excellent attendance and personal accountability
• Self-starter with the ability to stay motivated independently
• Strong attention to detail and accuracy in work

Tech Stack

• ERP

Benefits

• Health, dental, & vision insurance
• Wellness program with rewards for healthy activities
• 401(K) with employer match
• Annual company bonus
• 10 paid company holidays
• Paid time off
• Life insurance
• Paid medical leave/disability insurance
• Paid parental leave
• Contemporary office building, wooded campus with nature trail
• On-site fitness center
• One of Cincinnati’s “Top Places to Work”
• Hybrid work schedule available; 50% in the office, 50% remote