Key Accounts Manager – Developer, Digital Sales

Role Overview

• Identify and develop new business opportunities within targeted industries and corporate sectors in the Philippines.
• Conduct comprehensive needs analysis and offer customized solutions to meet client requirements.
• Build and maintain a healthy sales pipeline to achieve or exceed acquisition targets.
• Lead and manage the end-to-end onboarding process for newly acquired key accounts.
• Coordinate with cross-functional teams (Operations, Customer Success, Technical Support) to ensure smooth service implementation and integration.
• Provide clients with necessary training, support, and resources during onboarding to encourage product adoption and satisfaction.
• Develop account plans and strategies aligned with client business goals and company objectives.
• Advocate for client needs within the organization to ensure high service quality and satisfaction.
• Manage contract renewals, negotiations, and escalate issues as necessary to senior management.
• Serve as the main point of contact for Corporate clients, ensuring their needs and concerns are addressed promptly.
• Monitor client usage and engagement on the company’s platform or connectivity services.
• Identify opportunities to upsell and cross-sell additional services based on client usage patterns and business needs.
• Work closely with product and support teams to troubleshoot and resolve client issues effectively.
• Maintain accurate and up to date records in CRM systems of client activities, sales pipeline, onboarding status, and account performance.
• Prepare and present regular reports on account growth, client health, and revenue forecasts to management.

Requirements

• Bachelor’s Degree in Business, Marketing, Real Estate, Communications, or a related field.
• Minimum of 4 years’ experience in key account management, corporate sales, or client success roles, preferably within B2B environments.
• Knowledge of platform-based services, connectivity solutions and such
• Proven track record in new account acquisition, onboarding, and managing high-value clients.
• Ability to manage multiple strategic accounts and complex projects simultaneously.