A leadership position responsible for managing an industry-leading group that delivers Wholesale Payments solutions to clients
This role is critical in improving client relationships and supporting profitable growth
The Team Leader II role supports the vision, strategic direction and execution of Wholesale services and continuous improvement of the client experience
The Team Leader II ensures the accurate execution and/or resolution of issues related to various wholesale services
Acts as the point of escalation, partnering with other leaders
The Team Leader II is responsible for leading the group, encouraging collaboration within the team and with business partners
Supports teammate engagement and inclusion within Client Success
Responsible for developing and maintaining effective risk controls through documented procedures and job aids for Client Success as well as key performance, and governance routines
Supports Wholesale Payments in identifying and implementing efficiencies in products end to end onboarding, and/or client experience
Work is independent and self-directed, with guidance in only complex situations

Bachelor’s degree in business, Accounting or related field or equivalent work experience
Five or more years direct experience managing a team, performance, and resource allocations
Seven or more years of relevant financial services or related work experience
Demonstrated leadership abilities, innovation, and performance within a production environment
Demonstrated experience in partnering with diverse teams based in various regional locations
Ability to manage and negotiate with senior leadership and alliance relationships
Strong interpersonal skills and an ability to build relationships, display organizational savvy, leverage networks, and value diversity
Strong ability to provide positive client experience
Ability to translate strategic priorities into operational expectations; drive organizational and cultural changes needed to adapt to new approaches, enhanced technology, and corporate initiatives
Knowledge of risk and controls, and operational risk management methodologies; Knowledge regulatory and compliance requirements
Critical thinking skills: ability to synthesize complex information to communicate effectively with associates at all levels
Demonstrated advanced skills in computer applications, such as Microsoft Office Suite

Wholesale Payments Client Success Team Leader

Key skills