Define and execute the roadmap for global payment performance with a focus on localization.
Lead the evaluation and implementation of Alternative Payment Methods (APMs) to increase conversion in international markets.
Own the health of the payment funnel and improve authorization success rates.
Drive revenue retention by optimizing dunning logic and leveraging modern payment tools.
Collaborate with Digital Marketing and Product to ensure a frictionless self-serve checkout experience.
Collaborate with Finance and Sales for B2B transactions and contract migrations.
Architect a balanced risk management framework minimizing chargebacks.
Lead contract negotiations and manage renewals with global payment processors.

7+ years of experience in Global Payments, FinTech, or Payment Operations, with at least 3+ years in a leadership role.
Proven track record managing payments for high-volume, global B2C subscription models as well as complex B2B/Enterprise billing requirements.
Deep, hands-on experience implementing local acquiring and APMs (e.g., SEPA, Pix, digital wallets) across EMEA, APAC, and LATAM.
Direct experience working in a Product-Led Growth environment where payments are leveraged as a growth lever for user expansion.
Demonstrated experience navigating or leading the transition from billing-led routing to advanced Payment Orchestration or multi-processor environments.
Expert understanding of the global regulatory landscape, including PCI-DSS, PSD3, SCA, and local data residency requirements.
Background in managing payments for a freemium-to-paid SaaS model at a significant global scale.
Exceptional ability to translate complex payment data into actionable insights for stakeholders ranging from technical engineers to executive leadership.

Director, Global Payments

Key skills